Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Event Supply LLC. The collective work includes works that are licensed to Event Supply LLC. Copyright 2019, Event Supply LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Event Supply LLC or purchasing Event Supply LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Event Supply LLC or to purchase Event Supply LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Event Supply LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Event Supply LLC used in the site are trademarks or registered trademarks of Event Supply LLC.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Event Supply LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Event Supply LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Event Supply LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Event Supply LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Event Supply LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Event Supply LLC product is mistakenly listed at an incorrect price, Event Supply LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Event Supply LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Event Supply LLC shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Event Supply LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Event Supply LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Event Supply LLC.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of South Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Event Supply LLC products) shall be in the state or federal courts located in Greenville County, South Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Event Supply LLC products) must be commenced within one (1) year after the claim or cause of action arises. Event Supply LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Event Supply LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Event Supply LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Event Supply LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Event Supply LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Event Supply LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Event Supply LLC in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Event Supply LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Event Supply LLC may link to sites operated by third parties. However, even if the third party is affiliated with Event Supply LLC, Event Supply LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Event Supply LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Event Supply LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Return Policy
RECEIVED WRONG MERCHANDISE
If you receive wrong merchandise you must contact Event Supply within 5 business days. We will replace the incorrect merchandise at no charge to you. If you receive incorrect merchandise Event Supply will not charge you a restocking fee or shipping. If this situation arises please contact us within the 5 business days of receipt and we will arrange to have the items picked up at no cost to you.
PLEASE NOTE: It is your responsibility to ensure that the items are packaged in original (or similar) packaging and ready for shipment.
RECEIVED DAMAGED MERCHANDISE
If there is visible damage to the packaging, please mark your delivery slip as such. You should also open the package immediately and inspect the product for damage. If there is obvious shipping damage, you may refuse the item and ask the freight carrier to take it back to the originating point. Please contact Event Supply as soon as that happens.
If the package appears slightly damaged, write “Package Damaged” when you sign for delivery. It is your responsibility to contact us within five (5) business days of receiving the damaged package. We will begin our investigation and claims process with the shipping company. These can take anywhere from 8 to 30 days to complete. We will replace the damaged merchandise at no charge to you. You must keep all damaged packaging and products for 14 business days as the shipping companies may come to retrieve it. We will pick up the damaged items at no charge to you, there may be times where we ask you to discard the damaged items.
PLEASE NOTE: It is your responsibility to ensure that the items are packaged in original (or similar) packaging and ready for shipment.
GENERAL RETURNS
In order to return an item, you must first request an RMA (Return Merchandise Authorization) number from Event Supply. This request must be received no later than seven (7) business days from receipt of the merchandise. You may request an RMA number by calling 1-800-218-1556 or by sending an email to info@eventsupply.com No merchandise may be returned without an RMA number. A form will be sent to you via email that must be printed and returned with the package. A 15% restocking fee will be assessed to all non-custom orders. Call us if you have any questions about this. Shipping fees are non-refundable and you will be responsible for return shipping costs.
While we do our very best to meet customer deadlines, there are always situations where a deadline can't be met. Failure to meet a deadline does not remove a customer's obligation to pay the normal cancellation fees. The best way to prevent this is to make sure we are aware of your deadline and to monitor your emails for a tracking number sent out around the time an order gets shipped.
In your request for RMA # please include the following:
1. Your order number.
2. The item number of the products you wish to return.
3. The quantity of the item you want to return.
4. The reason for the return.
PLEASE NOTE: All merchandise must be returned in the original condition, packaging and shipping configuration. Product received in other than the original packaging may not be resalable, and either no refund will be issued or additional charges will apply. If in doubt, please discuss the situation with us before requesting an RMA.
Items in the Themed Decor, Event Furniture, Scratch and Dent, and Storage Solutions are not available for returns and all sales are final.
Any products that are custom made such as Trade Show Display Graphics, Designer Tablecloths and Overlays or are custom sewn to your specifications are considered final sale and cannot be returned.
REFUND & CANCELLATION POLICY
Generally, your order will ship within 48 to 72 hours, but it is VERY IMPORTANT that if you have a deadline you meet, you make us aware of it.
If you are contacted by Event Supply because of a delay, backordered item, or we cannot meet your deadline and you wish to cancel your order we will reverse the payment and cancel the order.
If you decide to cancel your order, please contact us at 1.800.218.1556 or email to info@eventsupply.com as soon as possible and we will cancel the order. If we are able to cancel, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund.
If your order ships and you cancel immediately after it ships, you will be responsible for all outbound and inbound shipping costs. You will need to receive the order and then call us to arrange a return per the above RMA instructions. Refusal of a shipment is not an acceptable way of returning/cancelling an order and may be subject to additional fees and penalties.
Cancellations or returns must be authorized in advance.
RECEIVING INSTRUCTIONS
Event Supply uses several different shipping companies, and we ship from several different warehouse locations. Your order may be shipped in several shipments.
There are times when an order must ship via freight. If your order ships that method the shipping company will contact you to arrange receipt of your shipment. All deliveries will require that an adult be present to inspect and sign for the shipment.
Tips to Reduce Your Inconvenience of Returns:
o Before ordering, always understand the final dimensions of completely assembled products.
o Please check the color and dimensions of items carefully to make sure they are suitable for the space intended.
o Let us know if we can be of assistance in selecting the right products for your situation.
o Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery.
o Don't damage or discard any shipping materials, packing or boxes until you are sure you are satisfied. Returns must be in a resalable condition and configuration.
Shipping Policy
FREE GROUND SHIPPING AVAILABLE: Only available on *certain trade show display packages. Only within the US continental.
GROUND SHIPPING (1 to 2 business day processing time)
Depending on your location, it can take 1-14 days for it to be delivered once tracking has been received.
EXPEDITED SHIPPING (3 day select, 2nd Day Air and Next Day Air) (24 Hour Processing time)
Cut off time for same day shipping is 2:00pm EST.
We do not offer same day shipping for custom fabrics; these require at least 24 to 48 hours to produce.
Depending on your location, it can take 1-5 days for it to be delivered once tracking has been received.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@eventsupply.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, we can attempt an address change with UPS. This does require additional fees that you are responsible for. For more information on how to return your order please see our return policy.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
If your package was undeliverable, meaning UPS attempted to deliver your package three times and no one was there to accept it, and is returned back to us you will be responsible for the return shipping costs along with the outbound shipping costs and a 15% restocking fee. The order will then be refunded and cancelled. If you require a reshipment of the order you will have to place a new order.
DELIVERED BUT NOT DELIVERED
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact UPS at 1 (800) 742-5877 in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you suspect that your package has been stolen, please contact the proper authorities.
PROCESSING TIMES
All orders have a 48 HOUR TO 72 HOUR PROCESSING TIME UNLESS EXPEDITED SHIPPING IS SELECTED. SEE ABOVE
Custom Fabrics – specialty colours and tablecloths– 48 hours
Themed Decor – 5 business day processing time - This can be upgraded to 3 days with a rush service. There are additional costs associated with this please contact us at 1.800.218.1556 to discuss.
Custom Gobos require a minimum of 24 hours to create. For expedited Gobos please call or email us at info@eventsupply.com
Large Quantities and Freight (other than UPS/FedEx) – may require extra processing times.
USPS Orders will be treated as ground shipping and NOT expedited and is NOT recommended for orders with deadlines. If you require expedited shipping you are to select “UPS” expedited services.
TRANSIT TIMES
These are estimated, if you require a guaranteed delivery date please contact us for a quote 1.800.218.1556.
GROUND TRANSIT TIME:
1-4 days transit time - East Coast
3-5 days transit time - Central USA
4-6 days transit time - West Coast
EXPRESS OF EXPEDITED DELIVERY TIMES:
Next Day Air - By 12:00 PM
Next Day Air Saver - By End of Day
2nd Day Air Saver - By End of Day
3 Day Select - By End of Day
ITEMS THAT REQUIRE ADDITIONAL SHIPPING FEES:
Event Furniture
Storage Solutions
There will be some instances where your order will have to ship by a freight company and additional fees required.
You will be contacted if we need to add these fees prior to shipping.
